Natalie Petouhof

SEPTEMBER 1, 2016

[i] “Managing Bad News in Social Media: A Case Study on Domino’s Pizza Crisis”, Jaram Park, Meeyoung Cha, Hoh Kim, Jaeseung Jeong, Graduate School of Culture Technology, KAIST, from Proceedings of the Sixth International AAAI Conference on Weblogs and Social Media, 2012, https://www.aaai.org/ocs/index.php/ICWSM/ICWSM12/paper/download/4672/4994 ‪. [ii]

ROI 45

ROI Social Media Airlines Customer Service 45

Comm100

OCTOBER 30, 2017

This mentality often impacts corporate cultures and also reduces organizational efficiency due to teams working at cross-purposes. A 2012 study by Beyond Philosophy, called out “silo mentality” as the biggest organizational hurdle in improving the customer experience. Communication Technologies.

Contact Center 45

Contact Center Management Call Center Download 45

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences.

Culture 12

Culture 2019 Engagement Net Promoter Score 12