Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

2012 61

2012 Customer Service Training 2010 Measurement 61

Service Untitled

NOVEMBER 28, 2012

Q: What metrics or qualitative data does Ritz-Carlton use to measure customer service training success (How do you know it’s working)? Before joining Software Advice in 2012, she worked in sales management and advertising. How do you collect this data? . A: Oh yes, we poll our guests once a month.

Customer Service 92

Customer Service Hotels Hospitality Leadership 92

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Comm100

OCTOBER 30, 2017

In these instances, teams are often separated by location, training or technology. This mentality often impacts corporate cultures and also reduces organizational efficiency due to teams working at cross-purposes. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Contact Center 46

Contact Center Management Call Center Download 46

Comm100

MAY 1, 2018

Born roughly from the late 1990’s or early 2000’s to 2012, early Gen Zers are often lumped in with Millennials because of the fuzzy nature of this generation’s start date. Highlight the ways in which generations are similar – perhaps as part of a group activity – and create a corporate culture of understanding and acceptance.

Management 42

Management Financial Communication Social Media 42