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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

JANUARY 13, 2022

Related Article: Ensuring Your Agents Are Fully Operational Working from Home. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Gen Z Has Arrived. Barriers to adopting AI-enabled solutions will continue to fall.

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The Definitive Guide to Chat Bot Strategy

Bold360

NOVEMBER 30, 2016

To project potential ROI, tie your business objectives to the necessary functionality to estimate the cost of implementation and ongoing management. Many businesses find that by narrowing chat bot functionality to their true business requirements, it’s possible to realize substantial ROI from chat bot implementation.

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Definition ROI White Paper 2016 104
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