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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

Related Article: Ensuring Your Agents Are Fully Operational Working from Home. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Gen Z Has Arrived. Barriers to adopting AI-enabled solutions will continue to fall.

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The Definitive Guide to Chat Bot Strategy

Bold360

In other words, a customer or prospect may ask a question about a product via the company’s built-in chat function on its website or through third-party platforms like Facebook and Slack, where consumers are increasingly engaging brands. Why You Need a Chat Bot Strategy. Image via Facebook (Mark Zuckerberg).