Tricia Morris

JUNE 19, 2015

While many brands and organizations are stepping up and keeping up when it comes to multichannel customer service , it’s the transition between channels where service often stumbles, causing extra frustration for customers, even those who wanted to save time and effort by serving themselves. Make it easy to make contact.

Customer Service 77

Customer Service Chief Customer Officer Wireless Webinar 77

ReviewTrackers

JULY 12, 2019

According to a 2014 study by J.D. Power , automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision. Automotive sector becomes more customer-centered. According to the 2016 J.D.

Automotive 77

Automotive Customer Experience Social Media Customer Relationship Management 77

ReviewTrackers

JULY 12, 2019

According to a 2014 study by J.D. Power , automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision. Automotive sector becomes more customer-centered. According to the 2016 J.D.

Automotive 72

Automotive Customer Experience Social Media Customer Relationship Management 72

Thunderhead

AUGUST 13, 2018

The company was forbidden by Ofgem from taking on new customers in April 2017, again this March and in June 2018, that ban was extended indefinitely. But this was a risky strategy, especially without minimal standards of customer experience. So, how could things have got this bad? That’s 1.5%

2014 40

2014 Poor Customer Service Financial Customers 40

Grade.us

JANUARY 14, 2020

How important is it to get Facebook recommendations? At this point, most local brands use recommendations accidentally – their customers take the initiative and post a positive (or negative) recommendation on their own. How other platforms compare to Facebook recommendations. Reading Time: 20 minutes. Because of virality.

Social Media 51

Social Media Advertising 2011 Brands 51

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52