2015 Culture Customer Centricity Customer Journey Mapping 
Experience Investigators by 360Connext
DECEMBER 17, 2014
As we face the new year, I thought it would be fun to give you 15 ideas that might help you rock 2015 in a rapid fire way. Create or revise your customer experience mission statement. Does the tone and messaging match your customer experience mission? Do they to reflect a customer-centric culture?
Experience Matters
JANUARY 6, 2015
With this post, I’m declaring 2015 “ The Year of the Employee.”. We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Voice of the employee efforts are becoming an integral component of modern voice of the customer programs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Horizon CX
APRIL 1, 2024
These characteristics may include: Customer-centric culture: The organization has a culture that is obsessed with the customer and focused on meeting their needs. Employee engagement: Employees are empowered to deliver a positive customer experience.
ijgolding
OCTOBER 3, 2016
What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. Starting an organisations Customer Experience transformation is hard – something I have written about in the past.
SuiteCX
OCTOBER 22, 2015
While research has proven that a focus on improving customer experience directly impacts the bottom line, achieving the organizational and cultural change required to become fully customer-centric is not an easy process. It is critical to get all key departments aligned on your customer experience strategy.
Experience Investigators by 360Connext
DECEMBER 11, 2014
They wholeheartedly believe their company/product/service/culture is THE BEST. Unfortunately, all that passion doesn’t translate to a sustainable customer experience strategy. Here are some ways entrepreneurs typically fail at customer experience: 1. Customer experience is seen as a project, not a way of business.
Beyond Philosophy
DECEMBER 4, 2014
An organization’s process tells me a great deal about how Customer-centric they are. Is the process designed for the good of the Customer or was it designed for the good of the company? In my experience, the latter is more likely than the former, leaving most organizations with a process lacking a customer focus.
Expert insights. Personalized for you.
306 
Let's personalize your content