CX Journey

NOVEMBER 17, 2015

Image courtesy of Alan Tunnicliffe Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on June 15, 2015. You’ve got buy-in and commitment … all the right people in your company are on board to map your customers’ journeys.

Workshop 83

Workshop Customer Journey Mapping Customer Journey Touchpoint 83

Ecrion

MAY 17, 2019

Changing the customer experience, the applications of AI are thrusting us into the future of cx and beyond. While they can make processing quicker and job sites safer, these technologies also play another important role: ai in customer experience is transforming the way companies interact with their customers.

Customer Experience 64

Customer Experience E Commerce E-support Customer Journey Mapping 64

Strativity

FEBRUARY 14, 2018

Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week. The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney.

Customer Journey Mapping 40

Customer Journey Mapping Touchpoint Customer Journey 2015 40

Strativity

OCTOBER 28, 2015

Strativity’s Lior Arussy discusses the acquisition of Touchpoint Dashboard with CRMExchange. . In reality, it marks a bold new direction, giving the firm an enhanced technology solution to complement their consultancy services.

Touchpoint 40

Touchpoint Customer Journey 2015 Management 40

CX Journey

DECEMBER 30, 2014

Image courtesy of ilya vinogradov How much progress did you make with regards to improving the employee experience and the customer experience this year? What the Hell is Customer Experience? level of customer experience maturity. Customer Experience: Art or Science?

2014 66

2014 Customer Experience 2015 Touchpoint 66

CX Journey

AUGUST 13, 2015

Image courtesy of Culture Republic Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on March 9, 2015. Creating a customer journey map is an important first step when it comes to your customer experience transformation.

Touchpoint 74

Touchpoint Customer Journey Mapping Effort Score 2015 74

COPC

AUGUST 10, 2016

will be hosting a Customer Journey Mapping Workshop –. will lead a discussion on the what, why, and how of customer journey mapping. Brenstein will lead a wider group discussion about customer journey mapping, delivering on brand promise and improving the customer experience.

Events 40

Events Customer Journey Mapping Workshop Hotels 40

CX Journey

OCTOBER 1, 2015

Image courtesy of zert.sonstige_2008 Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on April 15, 2015. It’s also - rather, especially - true for your customer experience transformation efforts. This is where customer journey mapping plays a huge role.

Touchpoint 68

Touchpoint Customer Journey Mapping 2015 Employee Experience 68

Strativity

JUNE 16, 2015

. . June 2015 News & Insights. . . Free Journey Mapping Webinar . Many companies show interest in creating a map detailing their customers’ journey and subsequently create one , but then do nothing with it. Customer journey maps are a tool. June 18-19, 2015.

2015 40

2015 CEM Customer Journey Mapping Webinar 40

Experience Investigators by 360Connext

DECEMBER 29, 2014

Leaders of all types of organizations began to walk the talk around improving their customer experience. Are you ready to make 2015 even better? What is a Touchpoint? Understanding customer touchpoints is essential to delivering a superior customer experience. Think You Know How Customers Feel?

2015 300

2015 Customer Experience Customer Journey Mapping Touchpoint 300

Strativity

OCTOBER 19, 2015

Acquisition creates the largest customer experience transformation firm in the world. Hackensack NJ, October 19, 2015 – Strativity Group announced the acquisition of Touchpoint Dashboard’s leading SaaS journey mapping platform. Strativity Group – Passion, Expertise and Execution.

Touchpoint 105

Touchpoint 2015 Consulting Customer Centricity 105

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Measure the impact of customer behavior on KPIs (e.g. By Steve Offsey. Uncover behavioral segments.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

CX Journey

AUGUST 25, 2015

Image courtesy of ~db~ Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on March 19, 2015. In a post from earlier this month , I wrote about the most-basic and most-important rule of customer journey mapping: maps must be created from the customer viewpoint.

Customer Journey Mapping 64

Customer Journey Mapping Touchpoint 2015 Customer Centricity 64