Remove 2016 Remove Customer Experience Management Remove Customer Journey Mapping Remove ROI
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Customer Experience ROI Opportunities on B2B Touchpoints

ClearAction

Customer Experience ROI Opportunities on B2B Touchpoints Lynn Hunsaker. Are you accelerating repurchases through your customer experience touch-points with industrial customers? 4 Steps to Customer Experience ROI. Capture customers’ informal post-purchase comments.

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Understanding Business-to-Business Purchase Decisions for Customer Experience Management

ClearAction

Understanding Business-to-Business Purchase Decisions for Customer Experience Management Lynn Hunsaker. Does your business-to-business (B2B) customer survey portfolio monitor expectations of everyone who impacts buying decisions? Account Teams in B2B Voice of the Customer: Help Me Help You.

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The importance of customer experience in a winner takes all world

Eptica

That was the message from Ed Thompson of Gartner at the analyst’s Customer Experience & Technologies Summit 2018 , which Eptica attended. Companies in the UK with above average scores in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) saw average revenue growth of 9.1% - laggards just 0.4%. -

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Business-to-Business Customer Experience Advice Highlights

ClearAction

Business-to-Business Customer Experience Advice Highlights. Business-to-business customer experience management has certain complexities and advantages that need to be well understood by practitioners and vendors alike. Business-to-Business Customer Experience. Advice This Past Year. Highlights.

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Business-to-Business Customer Experience Strategy

ClearAction

You may be taking comfort in your voice of the customer action alerts that involve any corner of your company in resolving a current issue for a customer. Because it is not sustainable for ROI. Here are some inspiring case studies: VMware: Solving Complex Challenges Through B2B Customer Experience.

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Do Customers Experience Your Internal Collaboration — or Lack of It?

ClearAction

The job of the customer experience management group is to facilitate, to advocate for the clients, to inform. Then you have cultural movement, you have things that can be done, as opposed to viewing customer experience management as just part of marketing research. B2B Customer Experience: Do This, Not That.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

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