SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 11, 2016

This quick about-face is forcing business decision makers to include customer outcomes in their thinking. Whether the business is B2B, B2C, or B2B2C, today’s game is all about finding ways to enhance the customer and employee experiences while delivering the right business metrics at the same time. It’s no easy feat.

2016 60

2016 B2C Technology Events 60

Storyminers

FEBRUARY 2, 2016

Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. Chick-fil-A [private], now America’s favorite chain restaurant, is proof.

Sales 49

Sales 2016 Technology Brands 49

Storyminers

FEBRUARY 2, 2016

Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. Disney, like Chick-fil-A has taken customer experience to heart.

Sales 45

Sales Hospitality Guest Experience 2016 45

Stella Connect

JANUARY 4, 2022

Continue reading below for 15 customer service training tips… Training Customer Service Agents for Collective Success. “[I]f I]f you care about customer experience. then customer service training is not optional. Adam Toporek , Customers That Stick. . It is not an extra.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Continue reading below for 15 customer service training tips… Training Customer Service Agents for Collective Success. “[I]f I]f you care about customer experience. then customer service training is not optional. Adam Toporek , Customers That Stick. It is not an extra.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Storyminers

FEBRUARY 9, 2016

Most vendors I spoke with at this year’s show justified the existence of their product(s) with claims about how it improved the customer experience, saved money, and made business more efficient and/or more profitable. Fast forward to 2016. Now, sensing what customers want happens in faster cycles, sometimes in near real time.

Retail 49

Retail 2016 Omnichannel Loyalty 49