ShepHyken

DECEMBER 26, 2016

As I always say, what’s happening on the inside of an organization is felt on the outside by the customer. 10 ways Volkswagen’s first chief customer officer is driving a new experience agenda by Nadia Cameron. I love getting an inside view of how any major brand delivers a stellar service experience.

2016 83

2016 Article Chief Customer Officer Customer Service 83

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JANUARY 5, 2021

Being passionate about guiding leaders on making their companies “unforgettable,” she is the Founder and CEO of Customer Bliss and is fondly known as the “Godmother of Customer Experience.”. Customers are nothing but normal people like us. Andrew Marks. Jay Nathan. Julie Hogan. Kristen Hayer.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Totango

AUGUST 8, 2019

Imagine if you could give your customers that “day 1” feeling of excitement and potential throughout the entire customer journey. That’s the goal Amazon CEO Jeff Bezos has for his customers. If not handled effectively, issues like those could have a major effect on the customer experience during other stages. .

Customer Centricity 91

Customer Centricity Customer Relationships Metrics Lifetime Customer 91