2017 Competitive Advantage Customer Focused Customer Service Training 
ShepHyken
SEPTEMBER 18, 2017
(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: This article is about the importance of a customer-centric culture. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 4, 2017
Why Visual Support is the Future of Customer Service by Robert C. B2Community) Companies are always trying to be on the cutting edge when it comes to customer service. Not only is it a competitive advantage for your business development team, it also is a great way to keep current customers happy.
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ShepHyken
JANUARY 8, 2018
(Retail Customer Experience) As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close. Follow on Twitter: @Hyken.
ShepHyken
NOVEMBER 20, 2017
A customer service rep’s or salesperson’s memory, sometimes supported by data and technology, can be a competitive advantage. Stats and facts prove that customers buy more and come back more often when their experience is personalized. My Comment: Personalization is a hot topic. Memory” can be a big part of that.
Storyminers
JULY 6, 2020
He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.
Storyminers
JULY 6, 2020
He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.
SurveySensum
JULY 14, 2020
Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. She is the Sr. LinkedIn : [link]. Website : [link].
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