ShepHyken
SEPTEMBER 18, 2017
(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: This article is about the importance of a customer-centric culture. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 4, 2017
Why Visual Support is the Future of Customer Service by Robert C. B2Community) Companies are always trying to be on the cutting edge when it comes to customer service. Not only is it a competitive advantage for your business development team, it also is a great way to keep current customers happy.
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Bold360
NOVEMBER 21, 2016
What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi.
ShepHyken
DECEMBER 20, 2017
According to the Five9 Customer Index 2017 report , 77% of customers in the B2C space will not do business with you again if you give them bad customer service the first time they do business with you. Customer service is your competitive advantage. Here is a sobering statistic. This is huge.
Eptica
NOVEMBER 8, 2017
Date: Wednesday, November 8, 2017 How to make your organization truly customer centric. Published on: November 08, 2017. Author: Olivier Njamfa We all know that today it’s vital to put customers at the heart of your business. How do you become more customer centric? Share this page on: Tweet.
ShepHyken
NOVEMBER 20, 2017
A customer service rep’s or salesperson’s memory, sometimes supported by data and technology, can be a competitive advantage. Stats and facts prove that customers buy more and come back more often when their experience is personalized. 23 CX Experts Reveal the Best Ways to Measure Customer Experience Success by Editor.
Beyond Philosophy
FEBRUARY 19, 2019
Her new book, The Shopping Revolution: How successful retailers win customers in an era of endless disruption , details her experience as Director of the Patty and Jay H. Baker Retailing Center from 2011 to 2017, where she witnessed retail chaos firsthand. It also explains how retailers can use Customer Experience to their success.
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