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Turning customer experience into competitive advantage

Eptica

Date: Wednesday, October 25, 2017 Turning customer experience into competitive advantage. Published on: October 25, 2017. At a time when competition is ever-increasing, the experience that consumers receive is central to attracting and retaining their business, and therefore to the company bottom line.

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10 massive business trends that will shape 2017 and beyond

Alida

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Gaining customer trust will become a more significant source of long-term competitive advantage. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017.

2017 0
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4 Technology Trends set to Improve Customer Experience in 2017

Uniphore

As customers have more alternatives than ever, the businesses that win the battle of customer service gain a clear competitive advantage.

2017 65
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What were the key CX trends in 2017?

Eptica

Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.

2017 48
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3 Customer Engagement Trends to Watch in 2017

Calabrio

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs will spend more on tech to support their CX goals. Start here.

2017 61
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19 Fundamental Customer Experience Stats for 2017

Clarabridge

Here are 19 fundamental customer experience stats for 2017 to show you where CX stands, and where it is headed. 48% of CX pros believe this focus gives them a competitive advantage 5. Most brands have not increased their CX budget from 2016 to 2017. As a discipline, customer experience is growing up. 1 Accenture.

2017 51
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Avaya and IAUG: Better Together at 2017’s Avaya ENGAGE Event

Avaya

This gives those that are active in our community a competitive advantage. Beginning in 2017, Avaya and IAUG will come together to host their first truly joint event. The post Avaya and IAUG: Better Together at 2017’s Avaya ENGAGE Event appeared first on Avaya Connected Blog. This collaboration is more than an event.

2017 0