2017 Connections Guest Experience Technology 
Avaya
JUNE 27, 2017
Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. That’s exactly why HITEC 2017 exists.
Customer Bliss
APRIL 19, 2019
“The expectations of people, thanks to technology, are different. You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs.
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ReviewTrackers
AUGUST 30, 2017
This week: We explain how companies from the finance, healthcare, insurance , and hospitality industries can better connect with their customers. A report from EY suggests that banks should segment their customers by technological and financial knowledge as opposed to basic demographic information, such as age and profession.
Clarabridge
MAY 4, 2017
Coming off of the heels of a noteworthy first day and a night of ‘getting into the groove’ with an eighties cover band at LIV Nightclub, Day 2 of Clarabridge Customer Connections (C3) Conference did not disappoint! HCSC and Northridge Group Break Down the Importance of an Effortless Experience.
inmoment
JANUARY 28, 2020
Auntie Anne’s understands that the guest experience and the employee experience are closely connected. But as a quick-service restaurant chain connected through millions of pieces of data and feedback, it became nearly impossible to understand exactly how the two are connected. 2018: 65.0. 2019: 68.1.
ReviewTrackers
MAY 15, 2017
Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.
Comm100
AUGUST 23, 2018
These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices). Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric.
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