Alida
DECEMBER 22, 2016
We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017. “It’s going to be about creating that direct connection and trust with the individual on a much more personal level.”
Alida
JUNE 1, 2017
The connection between the employee and customer experience. This session featuring Chuck Kendig, assistant VP of logistics, sales and production planning at American Honda, will address the two-way connection between the customer and employee experiences. When: June 20, 4:00 pm – 4:45 pm. The networking. Scott Miller – CEO.
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InMoment XI
MAY 4, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.
CSM Magazine
OCTOBER 24, 2023
Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. ’ Innovator: Roche Diagnostics USA The ‘Innovator’ , transforming business operations through innovative technology adoption, went to Roche Diagnostics USA.
ReviewTrackers
OCTOBER 3, 2017
Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. To do that, use core technologies. Apple and Nordstrom are examples of just two companies that have changed consumer expectations.
Beyond Philosophy
DECEMBER 25, 2017
So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. Case Study: Enhance Your CX With This Technology.
NICE inContact
MAY 12, 2017
2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. In 2017, it became increasingly clear that tracking a customer’s journey needs to be part of a broader corporate imperative to coordinate marketing, selling, service and customer care.
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