Storyminers

MAY 21, 2020

This post first appeared in CMO Australia in late 2017. Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. As a result, they are not going deep enough into insights analysis and cultural change. Customer Retention Strategies from 25 CX Experts.

Culture 59

Culture Voice of Customer Fashion 2017 59

Storyminers

JULY 29, 2018

This post first appeared in CMO Australia in late 2017. Too many organisations are “doing” before “designing” when it comes to digital and customer transformation, and not going deep enough into insights analysis and cultural change. Interview: Why marketing should be the orchestrator of customer experience design.

Culture 45

Culture Voice of Customer Fashion Customer Experience Design 45

Storyminers

JULY 29, 2018

This post first appeared in CMO Australia in late 2017. Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. As a result, they are not going deep enough into insights analysis and cultural change. Customer Retention Strategies from 25 CX Experts.

Culture 40

Culture Voice of Customer Fashion 2017 40

Michelli Experience

JANUARY 3, 2018

They will identify six, seven, or more new projects to add to business objectives carried over from 2017. Many leaders will begin 2018 with a long list of new strategic priorities. All of those new initiatives may, in fact, be relevant to future success but few will likely garner buy-in and effective execution.

2018 45

2018 Consulting Automotive 2017 45

Michelli Experience

JANUARY 3, 2018

They will identify six, seven, or more new projects to add to business objectives carried over from 2017. Many leaders will begin 2018 with a long list of new strategic priorities. All of those new initiatives may, in fact, be relevant to future success but few will likely garner buy-in and effective execution.

2018 40

2018 Consulting Automotive 2017 40

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132