Michelli Experience
DECEMBER 27, 2016
Here’s the question – which 10% of your customers are you willing to dissatisfy? In 2017, why not set a new standard for experience delivery? How about not settling for 90% satisfaction level but “perfect” experiences – flawless and caring ones which are delivered to every customer, every time – NO EXCUSES!
ReviewTrackers
MAY 8, 2017
To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. When: July 4 to 5, 2017. When: June 5 to 7, 2017.
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Storyminers
MAY 21, 2020
This post first appeared in CMO Australia in late 2017. Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. That’s the view of managing principal of Storyminers and experience design expert, Mike Wittenstein. Related Content.
Storyminers
JULY 29, 2018
This post first appeared in CMO Australia in late 2017. Too many organisations are “doing” before “designing” when it comes to digital and customer transformation, and not going deep enough into insights analysis and cultural change. Interview: Why marketing should be the orchestrator of customer experience design.
Storyminers
JULY 29, 2018
This post first appeared in CMO Australia in late 2017. Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. That’s the view of managing principal of Storyminers and experience design expert, Mike Wittenstein. Related Content.
Storyminers
MARCH 29, 2017
Read the Chain Store Age article March 23, 2017 by Deena M. It might not seem like much today, but the infrastructure both companies are installing to make this one feature practical for their shared customers will become a capability both can use to create added value in many other situations. Amato-McCoy.
Storyminers
MARCH 29, 2017
Read the Chain Store Age article March 23, 2017 by Deena M. It might not seem like much today, but the infrastructure both companies are installing to make this one feature practical for their shared customers will become a capability both can use to create added value in many other situations. Amato-McCoy.
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