Bad News for CEOs: You can’t compete your way to superior customer experience
CX University
MARCH 22, 2018
And if you are a member of the C-Suite and have not yet come around to customer-centricity, I hope to give you a few new ideas to munch on. One does not need to look very deep to see how customer centricity lies at the heart of every decision the company makes. Let Customer-Centricity Make Competitors Irrelevant.
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