Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Omnichannel Not Multichannel. Multichannel support simply means offering customers more than one method for contacting customer service.

2019 93

2019 E-support Omnichannel Events 93

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. billion in 2019 to $9.4

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. billion in 2019 to $9.4

2021 52

2021 Customer Experience E-support Omnichannel 52

Oracle

DECEMBER 17, 2020

I highly recommend this post by Daniel Foppen on the Oracle CX blog which explores the ways this city takes tremendous pride in ensuring the best possible experience for its constituents. Enablement of a digital-first relationship by tying offline behavior to online shopping profiles, delivering true omnichannel engagement.

Government 52

Government Banking 2020 E-support 52

Upstream Works

SEPTEMBER 1, 2020

According to the 2019 Global Customer Experience Benchmarking Report from NTT Ltd., e-learning has doubled and is now considered the training method of choice, while video training has tripled. Conduct regular anonymous surveys to learn how you can better support your team and keep them engaged.

Contact Center 148

Contact Center Engagement Omnichannel 2019 148

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

CXApp

JUNE 5, 2018

More specifically, consumers demand greater convenience, faster and more relentless campaigns and experiences, and robust support. After you sell a product or good, for instance, the support you offer is also crucial to a customer’s sentiment toward your company.

2018 40

2018 Multi-Channel E Commerce E-support 40