ShepHyken

APRIL 1, 2019

Customer Service Is Poised for an AI Revolution by Vala Afshar. ZDNet) AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. A Complete Guide to Social Media Customer Service by Anna Bredava. Follow on Twitter: @Hyken.

2019 100

2019 Article Customer Service Social Media 100

ShepHyken

MARCH 18, 2019

CX in 2019: Top Customer Experience Trends to Keep on Your Radar by Gavin James. Beyond The Arc) Based on our years helping companies with customer experience strategy and communications, the Beyond the Arc team shared insights on some top trends to keep on your radar this year. Follow on Twitter: @Hyken.

2019 88

2019 Article Net Promoter Score Customer Service 88

ShepHyken

MAY 12, 2020

Proactive Customer Service in Times of Change. Building Resilience into Your Customer Service Strategy for Today… and Beyond. They discuss how digital technologies can support employees in delivering outbound, proactive customer service that truly delights. CX equals EX to the power of DX.”.

Technology 98

Technology 2019 ROI Employee Experience 98

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As a passion project, Nate recently created CX Accelerator , a first-class virtual community for Customer Experience professionals.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As a passion project, Nate recently created CX Accelerator , a first-class virtual community for Customer Experience professionals.

Customer Service 52

Customer Service Customer Experience Magazine Books 52