ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. August 17, 2021. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Totango

APRIL 5, 2022

It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Customizing your survey with additional response fields. Branding your survey. InMoment (formerly Wootric).

NPS 104

NPS 2022 Net Promoter Score Multi-Channel 104

Qualtrics

NOVEMBER 16, 2021

Read on for top-level insights from our Global Consumer Trends 2022 report. We asked over 23,000 consumers across 23 countries about their experiences with brands in 2021, and what they’re looking for from businesses in 2022. It’s time to throw out the old business plans and try a different way of thinking.

2022 49

2022 Consumers 2021 Download 49

Lumoa

APRIL 7, 2022

Measuring NPS can help your company identify customers at risk of churning and defecting to competitors. This valuable metric allows you to keep track of the loyalty and satisfaction of your current customer base and empowers you to take corrective action before they leave. and IT services is 42.

NPS 83

NPS Net Promoter Score Banking CEM 83

Currency Alliance

NOVEMBER 16, 2021

In 2021, traditional reward catalogs may actually be counterproductive to your customer experience. Managing your own, open redemption ecosystem means you can now enable complementary partners to offer their goods and services to your customers – often at very attractive wholesale cost.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

In 2021, traditional redemption catalogs may actually be counterproductive to your customer experience. Managing your own, open redemption ecosystem means you can now enable complementary partners to offer their goods and services to your customers – often at very attractive wholesale cost.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Lumoa

JUNE 22, 2021

About this episode In this episode, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. Sofia: So well, you do like a lot of things. Merete: Yeah.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83