Totango

APRIL 5, 2022

It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Customizing your survey with additional response fields. Branding your survey. InMoment (formerly Wootric).

NPS 102

NPS 2022 Net Promoter Score Multi-Channel 102

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

2021 52

2021 Customer Success Management Marketing 52

Lumoa

APRIL 7, 2022

Measuring NPS can help your company identify customers at risk of churning and defecting to competitors. This valuable metric allows you to keep track of the loyalty and satisfaction of your current customer base and empowers you to take corrective action before they leave. and IT services is 42.

NPS 83

NPS Net Promoter Score Banking CEM 83

Currency Alliance

OCTOBER 12, 2021

If you succeed at this, you will also harness recurring benefits in the form of insightful customer data, which will allow you to market to the mid-long tail more effectively and affordably, and maximize the lifetime value of every customer. The graphic below indicates the categories of spending for many customers.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

ChurnZero

AUGUST 21, 2020

It is time for Customer Success to shine – companies have been and will be forced to give Customer Success teams the stage at an accelerated rate as they rely on them to retain and expand the current customer base to ensure stability. The name of the game for Customer Success in 2021 will be flexibility.

Customer Success 84

Customer Success 2020 Chief Customer Officer 2021 84

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. This mean that we doubled the number of all-electric models in the Audi lineup in 2021. As a brand you have to be empathic and agile and provide technical and emotional benefits for your customers. Empathy and Agility in a Changing Landscape.

2025 52

2025 Automotive Brands Innovation 52

West Monroe

JANUARY 25, 2022

A 2021 report by American Banker found that while Gen Z and millennials vastly prefer app-based interactions, Baby Boomers and older generations still more heavily rely on in-person and online channels. Global fintech funding has nearly doubled year-over-year in 2021, though greater regulatory scrutiny is facing the sector.

Banking 52

Banking 2022 Financial Multi-Channel 52

Currency Alliance

NOVEMBER 16, 2021

In 2021, traditional reward catalogs may actually be counterproductive to your customer experience. Managing your own, open redemption ecosystem means you can now enable complementary partners to offer their goods and services to your customers – often at very attractive wholesale cost.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

In 2021, traditional redemption catalogs may actually be counterproductive to your customer experience. Managing your own, open redemption ecosystem means you can now enable complementary partners to offer their goods and services to your customers – often at very attractive wholesale cost.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

DECEMBER 17, 2019

By 2025, strive to: get 70-80% of customers active in the loyalty program. have partners in every spending category, to influence customer behavior across the market and capture really insightful data. Most loyalty programs target highly-frequent customers, as they are the most profitable (such as business travellers).

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Gainsight

JUNE 10, 2021

Here are the solutions and top takeaways announced during today’s Pulse Everywhere 2021 Product Keynote: The Customer Journey Doesn’t Start Post-Sale. From the customers’ vantage point, their journey doesn’t simply start when you assign a Customer Success Manager to their account. So, let’s get down to business.

Customer Success 52

Customer Success Management Net Promoter Score NPS 52

Lumoa

JUNE 22, 2021

Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working strategically and operative with CX and customer journey management. And this is what people are looking for in 2021. Merete: Yeah.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83