LoyaltyPlus
JANUARY 19, 2021
With 2020 now done and dusted, and harsh socio-economic lessons learnt, retailers can now turn their attention to 2021 and a new year with new opportunity to reward customers and secure market share. In fact, as experts have suggested, 2021 will be marked by a more customer-centric approach by businesses.
CSM Magazine
JULY 5, 2022
Sabio Group , the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts, published today. In the year to Sept 30 th 2021, the Group’s turnover increased by 52.8%
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LoyaltyPlus
MAY 11, 2022
Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers. The signs are good as total demand for air travel in January this year compared to the same period in 2021 was up by more than 82%. These can include everything from cargo and airport loyalty to industry travel.
Kustomer
SEPTEMBER 6, 2022
In this post, we’ll be taking a look at an approach to customer relationship management (CRM) that places social media and the data it can create front and center of efforts to build and develop strong relationships with your customers. A good CRM strategy aligns the goals of marketing, sales, and customer service.
ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. Customer Success Around the Web. The post ChurnZero’s 10 Customer Success Leaders to Watch in 2021 appeared first on ChurnZero.
Kustomer
JULY 28, 2022
When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time. In fact, 79% of consumers say customer service is extremely important when deciding where to shop. jump in sales during 2021. E-commerce alone saw a 14.2%
SurveySensum
JULY 4, 2023
As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability. According to a research report by Antenna , the customer churn rate of Netflix was 2.4% Align your customer satisfaction goals with your business objectives.
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