2021 Customer Engagement Customer Insights Touchpoint 
Lumoa
APRIL 7, 2022
With all of this in mind, it’s clear that measuring and tracking customer NPS is essential for any business wanting to keep tabs on the health of its customer relationships (and improve them over time) and utilizing a customer insights platform such as Lumoa makes this a significantly more manageable task.
Currency Alliance
OCTOBER 12, 2021
Just like the most frequent customers, engaging the mid-long-tail in your loyalty program will depend on finding complementary brand partners. However, the vast majority of these customers are a more varied subset of your audience, with more varied interests. Untapped insight in your customer base.
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Gainsight
SEPTEMBER 8, 2020
Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. Another pressing problem plaguing customer success? With Gainsight PX, we’re reaching customers we’ve never reached before,” she says.
Think Customers
JUNE 10, 2022
At the start of the COVID-19 pandemic, automotive sales tumbled in 2020 before surging demand and a global chip shortage sent prices skyrocketing in 2021. How did you take a customer insight from a sentiment analysis tool and act on it? I wouldn’t say that every customer experience starts with an online channel.
ChurnZero
AUGUST 21, 2020
Abby Hammer , Chief Customer Officer, ChurnZero. “I I predict that in the next year Customer Success and Product will escalate their battle over customer engagement within their application. Customer Success believes their ownership is the key to impacting adoption by reaching customers in the ideal medium. “The
Currency Alliance
NOVEMBER 17, 2020
It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. In this context, five of the trends for 2021 are not particularly new, but will gain momentum in 2021. The functionality in loyalty systems is being broken up.
SmartKarrot
DECEMBER 9, 2020
The COVID-19 pandemic forced companies to cater to customer experience in a whole new aspect. Customer experience has become a top priority for businesses and more so in 2021. This is because customer experience has become the deciding factor for customers to choose whether they want to be associated or not.
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