SurveySparrow

SEPTEMBER 28, 2021

Hence, deploying chatbots or virtual assistants is one of the most cost-effective ways of scaling customer support. In a 2015 report by Forrester , when customers were asked how companies can improve their customer service, 73% of them answered – by valuing their time.

2021 52

2021 E-support Social Media E Commerce 52

Centercode

FEBRUARY 11, 2021

E-commerce had been trending steadily upward for years. The pandemic — and the unprecedented uptick in e-commerce that came with it — has changed the way your customers are buying tech, especially hardware products. Customers Are Getting More Self-Reliant. What happened exactly? Purchases Are More Research-Driven.

2020 98

2020 E Commerce E-support 2019 98

SurveySensum

JULY 20, 2023

The potential barriers could be unclear or unattractive product displays, high prices or perceived lack of value, inadequate product selection, inconvenient store layout or location, unsatisfactory customer service, long wait times, or difficulty in finding desired products. 48% is almost half of your customers.

Retail 52

Retail Feedback 2023 Social Media 52