InMoment XI
JANUARY 9, 2024
Software company PandaDoc uses multiple surveys to monitor customer sentiment and improve product experience. The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers. Support and service.
ShepHyken
MARCH 1, 2021
5 key principles for a successful e-commerce user experience by James Brooke. Retail Customer Experience) James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit from the massive surge in traffic caused by the pandemic.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
DECEMBER 6, 2021
What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. In 2021, we saw the emergence of a new understanding of the customer journey.
Calabrio
APRIL 28, 2021
Customers told us they wanted a platform th at work ed together as a fully integrated suite , rather than separate solutions that exist alongside e ach other. In our State of the Cont act Center 2021 : Cloud is Here. After all, what is the good of a plethora of shiny, state-of-the-art features if they don’t work in unity?
ClearAction
MARCH 22, 2024
CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Non-quotation phrases are from Lynn Hunsaker.) “Commercial operations are increasingly out of sync with the customer journey they support.”
SurveySparrow
SEPTEMBER 28, 2021
Hence, deploying chatbots or virtual assistants is one of the most cost-effective ways of scaling customer support. We agree with them, as every customer wishes to quickly resolve their queries whenever they contact a company’s support team. 12 Top AI Conversational Platforms For 2021 And Beyond!
Magellan Solutions
MARCH 14, 2021
ECommerce Call Center Services: What Trend Should You Follow This 2021? The online platform changed the landscape of the customer’s shopping experience. . With this in mind, what are the ecommerce service trends that we should look out for this 2021? Social media is still a big part of people’s lives in 2021.
Expert insights. Personalized for you.
551 
Let's personalize your content