SurveySensum
NOVEMBER 11, 2021
10 Best Qualtrics Competitors and Alternatives to check out in 2021. Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. Not user-friendly. Not user-friendly. The Merger! Too Pricey.
Forrester's Customer Insights
OCTOBER 23, 2020
In 2021, the pandemic will affect customer experiences and the CX profession even more than it has in 2020, especially in terms of trust, safety, and inclusion. Get a preview of our customer experience predictions for 2021.
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ShepHyken
SEPTEMBER 10, 2021
She writes about what customers expect from companies in 2021 and what they actually get. Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . In this post, we shall compare five customer expectations in 2021 to their reality.
Think Customers
JULY 29, 2022
Businesses are eager to unlock insights that can help them adapt to change and reengage customers. According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020.
Forrester's Customer Insights
APRIL 19, 2021
Our recent research The Design Industry 2021 estimates the size of the global design industry to be $162 billion and growing. The design industry is booming.
Forrester's Customer Insights
NOVEMBER 15, 2021
The metaverse has arrived — or that was the vibe last week, anyway, at the 2021 installment of the Augmented World Expo (AWE) conference. Many speakers also acknowledged that the metaverse is still in its early days, but the consensus was that after decades of gestation, the metaverse is now born. Since 2013, AWE has […].
Forrester's Customer Insights
SEPTEMBER 29, 2021
It took place in Munich between 7-12 September 2021. Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.
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