2021 Customer Retention Customer Success User Experience 
ChurnZero
OCTOBER 5, 2021
Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Are your compensation plans setting your business up for longer-term success or subscription contraction? SaaS customers are only using 50% of the licenses that they buy- @markroberge. saastrannual.
ClientSuccess
APRIL 28, 2021
Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership.
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ClientSuccess
APRIL 28, 2021
Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership.
ClientSuccess
APRIL 28, 2021
Conversations by ClientSuccess TM provides a better way for customer success managers to communicate & collaborate with their customers. Conversations empowers front-line customer success managers (CSMs) to engage with customers in a faster and more authentic way. Contact: Mark Stoddard. ClientSuccess.
Totango
MARCH 26, 2021
Expansion: your customer expands the value they derive from your brand by adopting advanced features and purchasing new products. If all goes well, this cycle perpetuates itself as your customer becomes a repeat buyer and promotes your brand to other buyers. Customer Journey Versus Customer Lifecycle: What’s the Difference?
SurveySparrow
FEBRUARY 17, 2021
It is all the more effective because it comes directly from your customers, and not from a 3rd party that sends secondary research results. The best way to thrive in your business is by having a customer retention strategy. . Here is why sending customer satisfaction surveys questions in 2021 is a must: 1.
ClientSuccess
DECEMBER 16, 2021
Goals by ClientSuccess TM provides a powerful way for customer success managers to deliver measurable results for their customers. Goals empowers customer success managers (CSMs) to proactively collaborate with customers to achieve key objectives, desired outcomes, success criteria, and goals.
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