2022 Brand Values Customer Expectations Sales 
TechSee
AUGUST 17, 2022
Customers who were happy with a company’s product were loyal for years, unwilling to try alternatives. Today, there is a shift in the role customer service quality plays on customer loyalty. It includes any interaction – from sales to customer support to the actual product experience.
Strativity
APRIL 27, 2023
No sooner were operators and brand leaders starting to see uptake in digital experience investments and improved hiring when consumers, nervous about inflation, brought about the great trade down and pushed sales towards fast food at the expense of the casual and fast casual sectors. Then the pandemic hit and normal stopped.
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Strativity
APRIL 27, 2023
No sooner were operators and brand leaders starting to see uptake in digital experience investments and improved hiring when consumers, nervous about inflation, brought about the great trade down and pushed sales towards fast food at the expense of the casual and fast casual sectors. Then the pandemic hit and normal stopped.
CSM Magazine
FEBRUARY 7, 2023
Build a Team of Brand Guardians Competition is fiercer than ever and contact centres need to engage more closely with customers. This is the best way to influence brand perception, win sales, and build longer-term loyalty. Stay true to your brand values. Calabrio is a trusted ally to leading brands.
ViiBE Blog
JANUARY 20, 2022
Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. Once you treat it as a touchpoint, you can then build solid relationships with customers. Read now 2. Some of them are : 2.1.
Think Customers
DECEMBER 13, 2021
In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience?
SurveySensum
JUNE 1, 2023
This is not good, as detractors can bad mouth their experience with your business and damage the brand value. According to research done by Satmetrix in 2022, the industry average NPS score of online shopping (retail) is 41. Otherwise, it’s high time to start listening to your customers and improving your business.
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