ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both. by Chris Wyper.

Article 65

Article 2022 Customer Service Loyalty Programs 65

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

CSM Magazine

AUGUST 4, 2022

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands. Click the link for more information and to download a copy of the report, Verint Experience Index Retail Report 2022.

Consumers 59

Consumers Retail E Commerce Customer Satisfaction 59

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 Gamified Loyalty Programs The world loves games, and e-commerce is no exception. The messaging should resonate consistently, echoing the brand’s voice and values. E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

CSM Magazine

DECEMBER 8, 2022

consumers who had purchased from a mass market retailer from February to July 2022, provides insights into how retailers are doing in their customer experience initiatives to maintain “share of wallet” at a time when global inflation is soaring. Brands Must Optimize All Channels for Engagement. The data, based on a survey of 2,000 U.S.

Retail 52

Retail Customer Experience Loyalty Programs Omnichannel 52

CSM Magazine

SEPTEMBER 24, 2021

Reinventing customer loyalty – A crucial cornerstone of sustainable growth as we move into 2022 is undoubtedly the question of customer loyalty. Today, consumers are quicker than ever to leave a brand after just a single bad experience. Listen in live or pre-order the recordings direct to your inbox!

Webinar 52

Webinar Loyalty Programs 2022 Loyalty 52

ShepHyken

NOVEMBER 21, 2022

Points Are Just the Starting Point: What Loyalty Means Today by Stephanie Meltzer-Paul. Mastercard) The relationship between consumers and brands has never been as deep — or as complicated — as it is today. The shift to digital has fundamentally changed the conversation around brand loyalty from both sides of the equation.

2022 13

2022 Article Customer Service Net Promoter Score 13