ShepHyken

MAY 16, 2022

(CMSWire) Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better. What makes a consumer tick? How can we transmute our brand to connect emotionally with our consumers to evoke human-like connotations and synergy? What is important to them?

Article 64

Article 2022 Customer Service Net Promoter Score 64

ShepHyken

MAY 9, 2022

Three Stats That Will Change the Way You Think About Customer Loyalty Stats by Wise Marketer Staff. The Wise Marketer) Whether due to the rise of e-commerce, the disruptions of the pandemic, or other factors specific to a given industry, the old patterns of consumer behavior no longer hold true in the current marketplace.

Article 67

Article 2022 Customer Service E Commerce 67

ShepHyken

MAY 23, 2022

Here is everything from analyzing the customer’s journey to response/hold times – and much more. While there might not be anything new, you’ll find some important reminders that will help you stay customer-focused. Deliver Frictionless CX for Today’s On-the-Go Consumers by Einat Weiss, NICE CXone. (No

Article 64

Article 2022 Customer Service Sports 64

ShepHyken

JANUARY 17, 2022

7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery. There will always be things we don’t know about how consumers think. However, researchers have been collecting data on customer service satisfaction for years.

Article 67

Article 2022 Customer Service Customer Journey Mapping 67

ShepHyken

FEBRUARY 28, 2023

When you ask your customers if they trust you and receive answers other than YES, then the average of those answers subtracted from 100 is your trust gap. Consider the findings from PwC ’s 2022 Consumer Intelligence Series Survey on Trust. Get more information on The Customer Focus ™ customer service training programs.

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Chief Customer Officer 2022 Customer Service Training Connections 123

Stella Connect

NOVEMBER 29, 2021

And what sets these customer-centric leaders apart from the rest? Here’s what we learned and where we recommend brands focus their customer service efforts. 4 Strategies for Meeting and Exceeding Customer Needs. #1: What matters the most when contacting customer service? #1: 1: Response time. #2:

Poor Customer Service 84

Poor Customer Service 2021 2022 Consumers 84

ShepHyken

MARCH 7, 2022

How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. But there are some companies that are finding ways to keep their doors open while also keeping those inflation costs from impacting their customers.

Article 12

Article 2022 Customer Service E Commerce 12