ShepHyken
JUNE 6, 2022
It is the client’s well-being that to a large extent determines the satisfaction with the stay at the hotel and the willingness to use its services once again. And it all starts with the first contact when the customer visits the website. Go to The Customer Focus to learn more about our customer service training programs.
ShepHyken
MAY 16, 2022
(Business Travel News) Southwest Airlines plans to invest more than $2 billion on enhancing its customer experience, the carrier announced Wednesday, the same day it was named as the carrier with the highest customer satisfaction score for the economy segment in the J.D. Power 2022 North America Airline Satisfaction Study.
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ShepHyken
MAY 9, 2022
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-9-2022 appeared first on Shep Hyken.
ShepHyken
MAY 23, 2022
” Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-23-2022 appeared first on Shep Hyken.
ShepHyken
JANUARY 17, 2022
Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 1-17-2022 appeared first on Shep Hyken.
ShepHyken
MAY 16, 2023
Once you can officially call someone a customer (versus a prospect), it’s time to keep them. According to the American Psychological Association, in 2022, approximately 40-50% of first marriages end in divorce. So, my question to a business is, “What percentage of your customers churn out after the first sale?” And the No.
ShepHyken
AUGUST 24, 2022
They fuel the customer’s experience. Our 2022 customer service research (sponsored by Amazon Web Services) found that 83% of customers trusted a company or brand more if it provided an excellent customer service experience. These three must-dos are the basics. How important is that experience?
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