ShepHyken

AUGUST 29, 2022

14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. Forbes) It often takes five to 20 times the amount of resources for businesses to obtain a new customer than to retain an existing one. My Comment: And here are eleven more ideas to foster customer loyalty.

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ShepHyken

NOVEMBER 14, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 11-14-2022 appeared first on Shep Hyken.

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ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. State of Consumer Behavior 2022 by Raydiant.

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ShepHyken

JANUARY 31, 2022

If you haven’t done so, it’s time to focus on empathy tied to customer service and CX. 200 Most Powerful Influencers to Follow in 2022 by Engati Team. My Comment: I’m honored that Engati included me on their list of 200 Customer Experience thought leaders to follow. State of the Contact Center 2022 by Fonolo.

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2022 Article Customer Service Contact Center 64

ShepHyken

JUNE 13, 2022

Customer Experience Is Getting Worse by Katie Deighton. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. s latest annual study on customer experience, which analyzed 96,211 U.S. Follow on Twitter: @Hyken.

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2022 Article Customer Service Magazine 67

ShepHyken

AUGUST 1, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 8-1-2022 appeared first on Shep Hyken.

Article 70

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ShepHyken

SEPTEMBER 5, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-5-2022 appeared first on Shep Hyken.

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Article Net Promoter Score 2022 Customer Service 67

ShepHyken

MARCH 14, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 3-14-2022 appeared first on Shep Hyken.

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ShepHyken

MAY 16, 2022

(Business Travel News) Southwest Airlines plans to invest more than $2 billion on enhancing its customer experience, the carrier announced Wednesday, the same day it was named as the carrier with the highest customer satisfaction score for the economy segment in the J.D. Power 2022 North America Airline Satisfaction Study.

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Article 2022 Customer Service Net Promoter Score 64

ShepHyken

JULY 4, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 7-4-2022 appeared first on Shep Hyken.

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Article 2022 Customer Service Loyalty Programs 70

TechSee

JUNE 16, 2022

Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees. Brad Cleveland is a global expert in customer strategy and managemen t. Follow on LinkedIn. Brad Cleveland, Author, Speaker & Consultant.

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ShepHyken

OCTOBER 24, 2022

Depending on the course, it’s not just for the frontline or the people designing a user/customer experience. Some training courses are designed for all employees. That’s been my philosophy as we designed our popular customer service training programs. Follow on Twitter: @Hyken.

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ShepHyken

JUNE 6, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 6-6-2022 appeared first on Shep Hyken.

Article 67

Article 2022 Customer Service Loyalty Programs 67

ShepHyken

SEPTEMBER 26, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-26-2022 appeared first on Shep Hyken.

Article 67

Article 2022 Customer Service Customer Retention 67

ShepHyken

JANUARY 10, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 1-10-2022 appeared first on Shep Hyken.

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ShepHyken

APRIL 25, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-25-2022 appeared first on Shep Hyken.

Article 64

Article 2022 Customer Service Loyalty Programs 64

ShepHyken

MAY 23, 2022

” Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-23-2022 appeared first on Shep Hyken.

Article 64

Article 2022 Customer Service Sports 64

ShepHyken

MAY 9, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-9-2022 appeared first on Shep Hyken.

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Article 2022 Customer Service E Commerce 67

ShepHyken

MARCH 28, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 3-28-2022 appeared first on Shep Hyken.

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ShepHyken

APRIL 18, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-18-2022 appeared first on Shep Hyken.

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Article 2022 Customer Service Retail 70

ShepHyken

JANUARY 17, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 1-17-2022 appeared first on Shep Hyken.

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Article 2022 Customer Service Customer Journey Mapping 67

ShepHyken

FEBRUARY 21, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 2-21-2022 appeared first on Shep Hyken.

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ShepHyken

MAY 16, 2023

Once you can officially call someone a customer (versus a prospect), it’s time to keep them. According to the American Psychological Association, in 2022, approximately 40-50% of first marriages end in divorce. So, my question to a business is, “What percentage of your customers churn out after the first sale?” And the No.

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ShepHyken

DECEMBER 13, 2021

What Social Media Trends Will Emerge for 2022? CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier. Here’s how I see social media shaping up in 2022, along with what strategies marketers should develop for a complete customer experience. by Pierre DeBois.

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ShepHyken

AUGUST 24, 2022

They fuel the customer’s experience. Our 2022 customer service research (sponsored by Amazon Web Services) found that 83% of customers trusted a company or brand more if it provided an excellent customer service experience. These three must-dos are the basics. How important is that experience?

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ShepHyken

FEBRUARY 28, 2023

When you ask your customers if they trust you and receive answers other than YES, then the average of those answers subtracted from 100 is your trust gap. Consider the findings from PwC ’s 2022 Consumer Intelligence Series Survey on Trust. Get more information on The Customer Focus ™ customer service training programs.

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ShepHyken

OCTOBER 5, 2022

And it’s Brian’s prediction that she’ll win again in 2022. . The point is that sales and service are so tightly intertwined that they combine to create an experience. Customer service is not what happens when things go wrong. The post When Sales and Customer Service Collide appeared first on Shep Hyken.

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ShepHyken

SEPTEMBER 14, 2022

More and more people are complaining about bad customer service. The demand for better service continues to grow, as evidenced in our customer experience research (2022 Achieving Customer Amazement study sponsored by Amazon Web Services). The post Bad Customer Service Isn’t the Problem.

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Stella Connect

JANUARY 28, 2022

If there’s one thing we’ve learned from asking consumers what factors matter the most when influencing their purchasing decisions and brand loyalties as part of our Customer Service Trends for 2022 report , it’s that the power of customer service is real. Support agent growth and development. #5:

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ShepHyken

JANUARY 2, 2023

CustomerThink) Change encourages adjustment, after all, and retailers had a lot to adjust to in 2022. According to Nielsen Media, as of 2022 there are over half a million brands globally. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Here are six big ones.

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ShepHyken

DECEMBER 20, 2021

The 5 Customer Experience Waves You Should Be Ready to Ride in 2022 By Mazen Ghalayini. My Comment: Are you ready for 2022, at least for your CX strategy? Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

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ShepHyken

NOVEMBER 29, 2021

Here are several excellent ideas on how to ensure you don’t lose a loyal customer, even when there is a problem or complaint. 5 Questions to Ask in Building a Customer Experience Strategy for 2022 by Phil Britt. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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2021 Article Customer Service Retail 84

ShepHyken

JULY 11, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 7-11-2022 appeared first on Shep Hyken.

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Article 2022 Customer Service Magazine 24

Stella Connect

DECEMBER 15, 2021

It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. .

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ShepHyken

MAY 11, 2022

That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable? The post Would You Rather Clean a Toilet Than Call Customer Support??

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ShepHyken

AUGUST 8, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 8-8-2022 appeared first on Shep Hyken.

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