ShepHyken

OCTOBER 24, 2022

Depending on the course, it’s not just for the frontline or the people designing a user/customer experience. Some training courses are designed for all employees. That’s been my philosophy as we designed our popular customer service training programs. Follow on Twitter: @Hyken.

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Article 2022 Customer Service Retail 51

ShepHyken

JANUARY 10, 2022

How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. Atlanta Small Business Network) Regardless of the industry, you’ll come across various issues concerning customer retention. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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Article 2022 Customer Service Loyalty Programs 74

ShepHyken

AUGUST 6, 2023

Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. in 2022 and 5.4% That includes B2C, B2B, and G2C (Government to Citizen).

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Article 2023 Customer Service Magazine 62

ShepHyken

AUGUST 8, 2022

That said, you’ll enjoy this author’s version of how to WOW your customers. 5 Ways to Drive Customer Retention in a Post-pandemic World by Katie Fairchild. Customer retention statistics show that 65% of a company’s business comes from its existing customer base. Follow on Twitter: @Hyken.

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Article 2022 Customer Service Culture 23

Stella Connect

DECEMBER 15, 2021

It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. .

Poor Customer Service 75

Poor Customer Service 2021 2022 Consumers 75

ShepHyken

NOVEMBER 29, 2021

Here are several excellent ideas on how to ensure you don’t lose a loyal customer, even when there is a problem or complaint. 5 Questions to Ask in Building a Customer Experience Strategy for 2022 by Phil Britt. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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2021 Article Customer Service Retail 83

Lumoa

NOVEMBER 17, 2022

Although inflation has risen throughout 2022, it is expected to fall and stabilize in 2023. It is important to reach out to customers and offer support during consumer price inflation. The best response to high inflation rates is to keep your response customer-centric,” explains Shawn Plummer (CEO of The Annuity Expert ).

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E Commerce 2023 E-support Customer Experience 83

ShepHyken

MAY 30, 2022

The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.

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Article 2022 Customer Service Rewards Programs 13

ShepHyken

SEPTEMBER 12, 2022

Most companies aim to keep as many of their customers happy for as long as possible, while minimizing churn or customer turnover. Some companies may even have lofty goals like winning customers for life. But what levers can you pull to help increase your customer retention rate? Follow on Twitter: @Hyken.

Article 14

Article 2022 Customer Service Magazine 14

ShepHyken

MARCH 27, 2023

3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? While it may seem like marketing, if done well, content marketing connects with the customer and gets them engaged or emotionally connected.

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Article Customer Service 2023 2022 22

ShepHyken

OCTOBER 31, 2022

Perhaps a better name for the customer service department might be the revenue generation department or the customer retention department. Top 11 Customer Experience Books You Must Read in 2022 by Blair Williamson. Go to The Customer Focus to learn more about our customer service training programs.

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2022 Article Customer Service Social Media 12

ShepHyken

OCTOBER 17, 2022

Retention Signals Success for Subscription Businesses by Guy Marion. Total Retail) For subscription businesses, customer retention could be seen as just as important as customer acquisition, if not more. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Article 13

Article 2022 Customer Service Exceptional Customer Service 13

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

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2023 Article Customer Service 2009 13

SmartKarrot

FEBRUARY 15, 2022

As a customer service writer, Toister shares a lot of tips and trends about customer service. Lincoln Murphy is one of the most important influencers in customer experience. He helps businesses improve their sales, customer retention, and advocacy through genuine customer success-driven growth.

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2022 Customer Service Social Media Customer Centricity 10

ShepHyken

AUGUST 22, 2022

Dan Gingiss, the “Experience Maker,” shares his wisdom on why customers cancel, the right metrics to use, how to handle customers who cancel, and more. Top 10 Successful CX Strategies – 2022 by SoftClouds. CX Network) In the US in June 2022 inflation reached a 40-year high of 9.1 Follow on Twitter: @Hyken.

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2022 Article Customer Service Hospitality 13