2022 Consumers E-support Omnichannel 
Kustomer
DECEMBER 2, 2021
Live chat is no longer a nice-to-have in e-commerce customer service. The pressure to meet the demands of today’s consumer is higher than ever, with companies scrambling to onboard more agents and deploy chatbots in order to provide quality support at scale. 5 Findings on Human and Chatbot Live Chat Experiences in E-Commerce.
Optimove
APRIL 28, 2022
Another distinctive capability highlighted in the report is Optimove’s retail and e-commerce-specific customer data models, “aiming to support specific industry requirements and data exploration based on different delivery models. For a complimentary copy of the report, click here. Data, analytics, activation.
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Kustomer
JANUARY 7, 2022
That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. The same report finds that 43% of consumers are expecting fast and free shipping. Why Holiday Customer Self-Service Matters.
Strativity
MAY 25, 2023
With rising interest rates, inflation, and softening consumer spending, restaurateurs are facing challenges like those experienced during peak pandemic levels, but food delivery apps are no longer the boon they once were. Achieving success with your digital transformation requires staying in touch with your consumer.
Kustomer
JULY 28, 2022
The global pandemic, the remote work movement, the advancement of commerce technology — are all factors that have contributed to a shift in the consumer mindset. Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support.
Kustomer
NOVEMBER 16, 2021
This technology creates an immersive experience enabling a brand, customer service agent, and consumer to feel empowered through personalized connection. As companies strive to improve and accommodate unprecedented demands in the e-commerce space, many brands have begun to apply the hybrid model directly to their customer service centers.
Kustomer
NOVEMBER 12, 2021
In terms of coming out on the other side of the pandemic stronger, Outdoorsy VP of Global Sales & Customer Operations, Evan Hopkins, explained in the session The Bounce Back: Supporting Travelers in a Post-COVID World how the travel industry started coming back this year after a slow 2020. Embracing an Omnichannel Strategy.
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