BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. Salesforce research says consumers like us belong to 4.3 According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” Today’s consumers want self-serve options.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

SurveySensum

JULY 24, 2023

According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. It’s like having your own fashion-savvy sidekick right in the dressing room! Another aspect of seamless omnichannel experiences is the integration of customer data and personalization.

Retail 52

Retail 2023 Customer Experience E Commerce 52

Playvox

MAY 25, 2023

Digital channels have become an integral part of the way that organizations connect with their customers — whether that’s email, social media, live chat, SMS, or good old-fashioned telephone calls. Once you achieve this, you need to consider your workforce planning with digital and omnichannel forecasting for customer service in mind. . —

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

Kayako

APRIL 1, 2022

Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? A PwC study found that 73% of consumers say customer service experiences are more important in purchasing decisions than price or product features. Find out what trends will impact eCommerce customer satisfaction in 2022.

Customer Satisfaction 90

Customer Satisfaction 2022 Omnichannel 2027 90

CSM Magazine

SEPTEMBER 22, 2021

As a result, brands and retailers have to be increasingly aware of reaching consumers through different channels. With omnichannel eCommerce, you have access to two channels that can bring your customers together. What Is Omnichannel eCommerce? How Can You Implement Omnichannel eCommerce For Your Business?

Omnichannel 52

Omnichannel Competitive Advantage Fashion Consumers 52

Magellan Solutions

AUGUST 15, 2022

15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. What new e-commerce trends will be popular in 2022 and beyond? BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. CONSUMER TO CONSUMER (C2C). CONSUMER TO BUSINESS (C2B).

E Commerce 40

E Commerce 2022 2023 B2C 40

Playvox

APRIL 14, 2022

In fact, PwC research revealed that 82% of consumers want more human interaction in the future. Related Article: Is Your Organization Ready for the Top Contact Center Trends of 2022? Having the ability to view agent concurrency in an omnichannel world is also key. Not all guests will be fashionably late!

Contact Center 78

Contact Center Omnichannel Events Webinar 78