2022 Customer Centricity Roadmap ROI 
CustomerSuccessBox
DECEMBER 9, 2021
Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward.
Solvvy
JULY 13, 2022
Or, businesses providing customer support services may find themselves struggling to fill seats during the labor shortage and the Great Resignation. Bureau of Labor Statistics reports that in April 2022, 809,000 people quit their jobs in professional and business services, and some may have been from your help desk. Automation Cons.
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Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.
Optimove
OCTOBER 12, 2023
“I would say 12 to 15 people from the Optimove side joined the meetings where they presented the whole roadmap,” said Mantas. This support played a pivotal role in the success of the onboarding process, and Kilo Health commended the Optimove team for their dedication and customer-centric approach. ” Dominykas agrees.
West Monroe
JUNE 20, 2022
2022 Outlook: The Future of Healthcare & Life Sciences. Customer centricity and the expanded healthcare value chain. A sector-wide emphasis on customer centricity may have preceded the pandemic, but it evolved rapidly during it—a result of shifting consumer and patient expectations. Featured Content.
West Monroe
JUNE 20, 2022
Featured Content 2022 Outlook: The Future of Healthcare & Life Sciences Read More By contrast, de novo expansions deliver greater operational oversight and have the advantage of less “integration debt” for net-new platforms.
West Monroe
JUNE 20, 2022
2022 Outlook: The Future of Healthcare & Life Sciences. Customer centricity and the expanded healthcare value chain. A sector-wide emphasis on customer centricity may have preceded the pandemic, but it evolved rapidly during it—a result of shifting consumer and patient expectations. Featured Content.
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