InMoment XI

MAY 3, 2022

And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers. So how do you collect the most valuable feedback from your customers? So think about the different touchpoints that pose potential for valuable CX data.

Insurance 493

Insurance Return on Investment Voice of Customer ROI 493

SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

2024 52

2024 Voice of Customer Touchpoint Social Media 52

SurveySensum

MARCH 9, 2022

Set up or update the internal processes to address customer complaints across the customer journey. Communicate to the customer. Now, how to turn detractors into promoters in 2022? Changing a detractor into a promoter takes more than one phone call and requires a journey of interactions. Conclusion.

Net Promoter Score 52

Net Promoter Score 2022 NPS Social Media 52

Lumoa

NOVEMBER 2, 2022

Consequently, so does the demand for a good customer experience. The year 2022 is drawing to an end; the pandemic years are almost over, and businesses are slowly beginning to recover. This information helps businesses determine which aspects of products or services are appreciated by customers and vice versa.

2023 94

2023 Telecommunications Customer Experience Multi-Channel 94