2022 Customer Service Training Employee Experience Magazine 
ShepHyken
NOVEMBER 29, 2021
Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. For many businesses it can take months or even years to recover from losing a key team member, especially if you struggle with hiring and onboarding employees. Take care of employees and they stay.
ShepHyken
JULY 25, 2022
They also need to think about employees. A good employee experience (EX) supports and enhances customer experience (CX) in many ways. My Comment: If you want a good customer experience (CX), the company needs to create a good employee experience (EX). Quite a bit.
ShepHyken
APRIL 4, 2022
Customer Service Is DEAD: Now What? CEOWorld Magazine) Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. .” by Mitche Graf.
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