ShepHyken
FEBRUARY 28, 2022
It’s all about how customers relate to and with the brand. 2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. diginomica) More recently, organizations have realized the importance of Employee Experience. Then along came the employee experience (EX).
ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Understanding what gives your customers “gratification” will help you meet and exceed their expectations.
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ShepHyken
APRIL 11, 2022
My Comment: When it comes to customer service, I believe everyone must be properly trained – not just the front-line/customer-facing employees. Furthermore, training isn’t something you did, it’s something you do. It’s the experience that drives engagement. Anytimed by Seth Godin.
ShepHyken
MARCH 28, 2022
Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Go to The Customer Focus to learn more about our customer service training programs.
ShepHyken
APRIL 4, 2022
.” Yet, rather than pursue one or the other as siloed initiatives, companies are beginning to recognize that a holistic experience strategy has far greater potential for advancing better business outcomes. My Comment: The “total experience” combines the power of a CX (customer experience) and an EX (employee experience.”
ShepHyken
MAY 23, 2022
(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. Go to The Customer Focus to learn more about our customer service training programs.
ShepHyken
NOVEMBER 29, 2021
The customer experience really starts on the inside of an organization with the employee experience. Take care of employees and they stay. And remember what I always say: “What’s happening on the inside of an organization is felt on the outside by the customer.”. Navigating all of this requires a good plan.
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