CSM Magazine
FEBRUARY 9, 2022
Taking place February 15th (11am Eastern/4pm GMT), ‘ Designing A Customer Service Strategy That Thrives in 2022 ’ will feature insights from senior leaders at The New York Times, PVH Corp (Tommy Hilfiger/Calvin Klein) & Momentive, and will ensure you leave with the strategies you need to reinvigorate your 2022 strategy!
CSM Magazine
MARCH 2, 2022
What are these brands prioritizing in 2022? Get answers to these critical questions and more: What excites you about the current direction of customer service, experience, and support? Where does customer experience sit in your organization? CSM Magazine. We hope you find this report valuable! Ian Miller, Editor.
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CSM Magazine
JANUARY 5, 2022
David Singer, Vice President of Product Strategy for Verint , explains why contact centers will need to stay agile to support the evolving needs of customers and employees. In 2022, it will be imperative to think strategically about customer and employee engagement strategies to align the customer experience with the employee experience.
Gainsight
JUNE 2, 2022
Hubspot is an incredible organization that understands both the customer and employee experience. He once stated in CEO Magazine that “Millions of people come to our community for advice and tutorials. To purchase your tickets for Gainsight Pulse 2022, click here. That couldn’t happen without impeccable leadership.
CSM Magazine
NOVEMBER 23, 2021
Dave Hoekstra at Calabrio reflects on these before offering a glimpse into 2022, helping contact centres to plan ahead. However, 2022 does not have to follow this pattern. Combining this feedback with workforce engagement management (WEM) software will enable contact centres to enhance the employee experience.
TechSee
AUGUST 14, 2023
If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
ShepHyken
NOVEMBER 29, 2021
Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. For many businesses it can take months or even years to recover from losing a key team member, especially if you struggle with hiring and onboarding employees. Take care of employees and they stay.
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