ShepHyken

NOVEMBER 29, 2021

Magazine) Employee turnover is always a stressful situation. Here are several excellent ideas on how to ensure you don’t lose a loyal customer, even when there is a problem or complaint. 5 Questions to Ask in Building a Customer Experience Strategy for 2022 by Phil Britt. Here are my top five picks from last week.

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2021 Article Customer Service Retail 83

ShepHyken

JULY 11, 2022

3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. Then, think about this customer well into the future. Finally, this is an all-the-time consistent effort.

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Article 2022 Customer Service Magazine 24

ShepHyken

DECEMBER 27, 2021

This article makes the case that winning your customers back is also less expensive. Embrace Customer Complaints To Up Your Customer Experience to Excellent by Ken Sterling. Magazine) “Embrace customer complaints” is probably a cringe-worthy idea to some of you. Follow on Twitter: @Hyken.

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2021 Article Customer Service 2001 72

ShepHyken

AUGUST 8, 2022

The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. Follow on Twitter: @Hyken.

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Article 2022 Customer Service Culture 23

ShepHyken

SEPTEMBER 12, 2022

Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. So, I was excited to read Steven’s article and watch his video comparing the movie to a great customer experience. 3 Things You Need to Do to Keep Customers by Jim Schleckser.

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Article 2022 Customer Service Magazine 14

ShepHyken

JULY 25, 2022

6 Considerations for a Meaningful Customer Service Policy by Kate Spirgen. My Comment: What customer service lessons can you learn from a garden retailer? The Garden Center magazine recaps Liz Lark-Riley’s session at the garden industry’s meeting, Cultivate ’22. Quite a bit. Follow on Twitter: @Hyken.

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Article 2022 Customer Service Magazine 13

ShepHyken

NOVEMBER 7, 2022

4 Questions to Measure — and Boost — Customer Trust by Ashley Reichheld and Amelia Dunlop. An Economist magazine analysis of Volkswagen, Wells Fargo, and six other corporations calculated that a company loses 30% of its value when it loses trust, at least in the short term. That’s PR and marketing. Follow on Twitter: @Hyken.

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2022 Article Customer Service 2023 14

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

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Article 2022 Customer Service Rewards Programs 13

ShepHyken

FEBRUARY 7, 2022

How to Deal With Angry Customers by Grant Olsen. Foundr Magazine) You will never be able to please all of the people at the same time. There are simply too many diverse opinions, styles, situations, and personalities to ever enjoy a moment of agreement among your customers. Follow on Twitter: @Hyken.

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Net Promoter Score Article 2030 2022 14

ShepHyken

MARCH 7, 2022

How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. But there are some companies that are finding ways to keep their doors open while also keeping those inflation costs from impacting their customers.

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Article 2022 Customer Service E Commerce 12

ShepHyken

MAY 2, 2022

Financial services seem to be the focus, but I believe almost any type of organization will benefit from reading this article. Magazine) If you’re looking to take your strategy to the next level, these content types can be your secret weapon. My Comment: Content marketing is part of the customer experience.

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Article 2022 Customer Service Social Media 69

ShepHyken

JANUARY 24, 2022

5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season. Learn how to ensure customer satisfaction despite supply chain disruptions.

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2022 Article Customer Service Magazine 67

ShepHyken

NOVEMBER 21, 2022

My Comment: 45% of consumers surveyed in our 2022 Achieving Customer Amazement study believe it’s important for a company or brand to have a cause that’s important to them. Should You Break Up with Some of Your Customers? But what if the company doesn’t like the customer? by Joseph A. Follow on Twitter: @Hyken.

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2022 Article Customer Service Net Promoter Score 13

ShepHyken

APRIL 4, 2022

Customer Service Is DEAD: Now What? CEOWorld Magazine) Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. by Mitche Graf.

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Article 2022 Customer Service Magazine 72