2022 Customer Service Training Loyalty Programs Marketing 
ShepHyken
DECEMBER 26, 2022
2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.
ShepHyken
NOVEMBER 14, 2022
Top 14 Tips for Connecting with Customers from CMOs by Sarah Franklin. Salesforce) CMOs are saying “so long” to long-standing marketing playbooks. Join Salesforce President and CMO Sarah Franklin as she chats with digital leaders about how to create more powerful connections with your customers. There’s nothing wrong with that.
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ShepHyken
JANUARY 10, 2022
(Business 2 Community) We all know that keeping your customers happy is the key to building loyalty and earning repeat business. How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. Keep in mind that a loyalty program is as much about marketing.
ShepHyken
APRIL 25, 2022
Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both.
ShepHyken
JULY 4, 2022
My Comment: We open this week’s Top Five roundup with a list of seven AI (Artificial Intelligence) trends in the customer experience world. It helps understand the customer better, allows you to personalize (at scale) marketing messages, improve the shopping experience, and more. This is exactly how AI is being used today.
ShepHyken
JANUARY 2, 2023
Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? This is where a customer is surprised about the price.
ShepHyken
DECEMBER 6, 2021
While the article focuses on more of the differences between service and care, the first thing I thought about when I saw the title was a better name to describe the type of service we deliver. 8 Ways to Build an Effective Marketing Campaign on a Tight Budget by Lyle Solomon. (Ad Follow on Twitter: @Hyken.
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