SurveySensum

SEPTEMBER 21, 2023

So why not strengthen customer relationships with personalization? Here’s how you can do it: Know Your Customers: Collect feedback on their purchase history, browsing habits, and social media interactions. This helps you gain valuable insights into their preferences. Swiftly resolve bugs to ensure a smooth user experience.

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

Horizon CX

DECEMBER 1, 2023

By tailoring its services to meet and exceed customer expectations, Amazon has secured customer loyalty, driving market share growth, and enhancing its overall strategic position. Apple’s focus on user experience and design speaks to its understanding of the perceived needs of tech-savvy consumers.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

SurveySensum

OCTOBER 17, 2023

How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool? Choose a tool that is user-friendly for both your team and your customers. Look for a tool that provides robust data analytics and insights. Feedier Contact them for details 4.5 (5)

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? Because 62% of this population will also abandon their shopping experience with you if they encounter any negative experience. It allows users to create custom dashboards for different users. But wait there’s more.

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

BirdEye

APRIL 17, 2023

Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. However, with subscriptions, you can easily predict business revenue based on your product or service’s current number of subscribers.

Customer Retention 98

Customer Retention Consumers Sales Reference 98

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Measurement Multi-Channel Social Media 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. Basically why and how customers are interacting with your brand. But how to do that?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52