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Remove 2024 Remove Customer Confidence Remove Loyalty Programs Related Topics
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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.

2024 69
2024 E Commerce Article Loyalty Programs 69
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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. It’s a common struggle to effectively analyze this data, and then leverage it to optimize their customer experience (CX) efforts. Travel Trends 2024. ( [link] ). State of the Connected Customer. ( [link] ).

Hotels 260
Hotels Guest Experience Travel 2024 260
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