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How Changi Airport Group, Midea Group, StarHub and Prudential Singapore use relationships to win

Alida

At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific. The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025.

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Talkdesk Among Vendors for Four Pillars of Customer Service in Gartner Report

Talkdesk

We believe our innovative delivery model, and the speed at which we are able to deliver new features and functionality sets us apart within the CCaaS industry.” By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.”.

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Building a Mobile App? Here Are The 5 Big App Trends You Need to Be Aware Of

Optimove

And whilst this number will continue to grow into 2023 (and likely way beyond), mobile marketing is experiencing a seismic shift as the recent privacy upgrades from both Google and Apple present new challenges for both developers and marketers. million units in 2025. million units in 2025. Apps for foldable phones.

2023 52
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Augmented Reality Remote Assistance – The Complete Guide

TechSee

There are a number of AR remote assistance solutions on the market. With Goldman Sachs predicting that AR will be an $80B market by 2025, the future seems promising for forward-thinking companies who implement AR remote assistance. What should I look for when searching for an augmented reality remote assistance vendor?

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Clarivate named as a Representative Vendor in the 2023 Gartner® Market Guide for Intellectual Property Management Software With R&D-Specific Use Cases report

Clarivate

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases.

2023 59
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Digital Transformation and its impact on Customer Experience

SurveySensum

Companies that were expecting to move digitally in 2025 are already here. . Carol Tompkins, Business Development Consultant at AccountsPortal.com says, “Providing a seamless multi-channel experience is one-way companies can use digital transformation to improve their CX programs and gain significant competitive advantage.

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Astea and Software AG Partner to Provide Field Service IoT Solution

Alliance by IFS

By 2025, the global number of IoT connected devices is expected to grow to 22 billion. As the number of IoT devices in the service industry increases, IoT integration is fast becoming more than high-tech extra, but a tool necessary to deliver the level of service that the market demands. Director of Global Marketing.

2025 28