BirdEye

AUGUST 25, 2023

They can now connect with people, build communities, and promote products to the point of sale. Studies project that social shopping revenue will account for about 80% of e-commerce sales by 2025. Improves user experience People are spending more time on social media than ever. What are the benefits of social shopping?

Social Media 98

Social Media E Commerce Advertising 2025 98

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. He employs a different feedback platform for the same purpose.

User Experience 52

User Experience Feedback Touchpoint Insights 52

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. A stronger relationship with customers Another crucial benefit of this model is that it allows you to nurture stronger relationships with your existing customers.

Customer Retention 98

Customer Retention Consumers Sales Reference 98

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. At the same time, it is also what most companies are missing.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

VDS

OCTOBER 2, 2023

Experience with integrating various contact center tools and platforms, such as CRM systems, workforce management software, and analytics tools, shows that your partner understands how to create a seamless customer experience across different touchpoints.

Contact Center 52

Contact Center Customer Journey Technology Interaction 52