Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Here’s a closer look at how both technologies can automate business functions and boost CX: Chatbots. Consumers demand consistent and highly personalized experiences as they interact with brands on various digital devices.

2021 140

2021 Customer Experience E-support Omnichannel 140

Optimove

AUGUST 15, 2023

million people in the US will be using QR codes by 2025 – not bad for a technology that’s had more than its fair share of naysayers! A frictionless user experience. Coca-Cola set a prime example back in 2012 when consumers were relatively new to QR scanning. The result?

Brands 52

Brands Marketing 2025 Events 52

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Here’s a closer look at how both technologies can automate business functions and boost CX: Chatbots. Consumers demand consistent and highly personalized experiences as they interact with brands on various digital devices.

2021 52

2021 Customer Experience E-support Omnichannel 52

Thunderhead

OCTOBER 19, 2018

Motivated in part by ‘desktop to drive’ broker sites such as Carwow, Drivethedeal and Carfile, OEMs have been scrambling to own take back ownership of the entire buying journey, offering end-to-end digital experiences. It’s about making effortless journeys for customers, not complex processes” – dealer CEO.

Omnichannel 40

Omnichannel Automotive 2018 2025 40