Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 140

2021 Customer Experience E-support Omnichannel 140

SaleMove

MAY 26, 2020

Given the high expectations towards services we consume, and the examples of Netflix, Amazon and many others, it’s time to look at what some of these customer journeys look like today and where they are headed. What could be a potential customer journey for a Gen Zer looking to open an account or apply for a new product?

Social Media 52

Social Media Banking 2002 2025 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 52

2021 Customer Experience E-support Omnichannel 52

Eptica

APRIL 23, 2020

Date: Thursday, April 23, 2020 Author: Pauline Ashenden - Marketing Manager Why the golden rules of service by Fred Sirieix should inspire all of us. Author: Pauline Ashenden - Marketing Manager Consumers expect the same high levels of service from every company in any sector. What will customer self-service look like in 2025?

Hospitality 72

Hospitality 2025 2020 Books 72

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. He knows a thing or two about giving customers great experiences.

Omnichannel 40

Omnichannel Automotive 2018 2025 40