Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

West Monroe

JANUARY 25, 2023

The potential for a recession holds significant implications for even the private equity market. By connecting people, processes and technology, private equity firms can maximize their portfolio companies’ value. The market for data monetization is already far-reaching—its value is expected to grow from $2.9

Information 52

Information 2027 Financial 2023 52

Optimove

JUNE 30, 2022

While we can’t call ourselves futurists just yet, this is pretty much what Optimove has done in the CRM marketing space. Back in 2017, at a customer event, we proclaimed that in the not-so-distant future – by 2027, to be exact – customer acquisition as we know it would be vanquished, and all marketing would become relationship marketing.

2027 52

2027 Marketing Fashion Return on Investment 52

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

Sales 98

Sales Marketing Social Media Blog 98

Oracle

JANUARY 27, 2021

The ‘Shop’ tab, or a similar shopping option, is poised to make its way across many more apps throughout 2021 as social commerce becomes a new battlefield for online sellers seeking to reach a fresh customer base. What does this mean for companies seeking to hone their marketing edge?

2021 102

2021 2027 Retail 2020 102

LiveChat

JULY 24, 2018

This demands pure persuasion in terms of learning from your customers , understanding their behaviours, their attitudes, their lifestyles that can influence their decision. Brands need to rethink ways to win customers and create better connections with them. A lesser probability of customer annoyance ? Customer segmentation ?

Customer Experience 28

Customer Experience 2027 Multi-Channel Social Media 28